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At Creamery Tire Inc, we take pride in offering the best customer experience to Creamery, PA, Norristown, PA and Quakertown, PA. We strive to provide our customers with the best experience possible each visit.
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Prices were good. Turn around time was better than expected. I was very happy for about ten minutes, then my left front wheel started making noise, then my steering started shaking. The lug nuts on my left front wheel were finger tight. I fixed it on my own and my tires are fine. I would rather have paid more money and had the job done right,
Business reply to this review:
Aaron, I apologize for the experience you had. We have processes in place so this does not happen but it appears someone made a mistake and did not double check their work. Thank you for bringing this to our attention, we continually strive to get better at what we do, but we fell short of expectations in your case.
As a long time customer I have to say I am very disappointed with my latest and last dealing with creamery tire. I stopped mid week to have a screw removed from a tire. The place was not very busy. As I waited the hour and fifteen minutes it took to get the job done I watched two customers walk in , place their orders ,get tires mounted and balanced and were on their way. I guess if your not spending money on new tires you don't get the same level of customer service. To add insult to injury when the job was done the impatient tech told me to get the truck out of the bay so they can get another car in. They lost a loyal customer today.
Bill, I apologize for the experience you had on your last visit. We strive to give the same level of service to all our customers weather they are buying tires or getting repairs. I assure you that this is a very unusual wait to have for a simple tire repair and one of the sales staff or the shop manager should have been on top of the situation when you were here to avoid the long wait. I thank you for bringing this to our attention, we continually strive to make our customer experience better and in your case it appears we fell way short.
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