Customer Service Representative

Career path

Job description

• Provide outstanding customer service with existing and new customers at the retail location to convert foot traffic into long term customers.
• Assisting customers in the tire buying experience. this will include, inspecting their current tires, qualifying the customer, determining, and recommending the best product to fit their needs.
• Enter new customer data and other sales data for current customers into computer bases.
• Communicate with all team members.
• Investigates and solves customer concerns.
• Accurately handles and accounts for all cash and credit card transactions including collections.
• Maintain store appearance.
• Other duties as requested or needed.

Qualifications:

• Previous customer service experience is required.
• The ability to read, understand and follow procedures and guidelines.
• Basic mathematics skills. Basic computer skills.
• Ability to work well under pressure and handle multiple tasks.
• Strong verbal and written communication skills.
• Must have a valid Driver’s license Must be legally authorized to work in the United States.
• This position requires long periods of walking, standing, and sitting.
• Criminal background check and pre-employment drug screen.